18 December 2013: HOUSTON, TX – Aggreko, the world leader in temporary power generation and temperature control solutions, is taking the next step in its service excellence strategy to improve the customer experience. The Aggreko Remote Monitoring (ARM) solution, currently being rolled out across Aggreko’s fleet of generators and oil-free air compressors in North America, provides real-time asset monitoring and dedicated diagnostic support by Aggreko’s technical experts, preventing issues, improving uptime and helping customers keep operations running at peak efficiency.
An integral part of the ARM solution includes Aggreko’s new Remote Operations Center and technical support team. Based in New Iberia, LA, USA, the center coordinates rapid response to ARM’s alarm notifications throughout North America by first evaluating equipment data and then initiating the most efficient response. The Remote Operations Center monitors thousands of critical equipment parameters while it is on a customer’s site, such as operations and loads, run hours, fuel levels and GPS location.
“With real-time data, ARM gives our team full visibility of performance conditions to save customers from downtime and unanticipated costs, such as right-sizing equipment due to load changes,” said Terry Dressel, Vice President, National Operations, Aggreko North America. “We are proud to take this next step in our service excellence strategy through the use of remote-diagnostic technology and a specialized support team, allowing our customers to focus on their day-to-day priorities.”
When equipment is outside certain parameters, alerts are sent to the Remote Operations Center, enabling the team to diagnose and respond in the most efficient manner and often prior to an issue. Aggreko remotely fixes the issue with the site when possible, or dispatches a qualified technician with a thorough understanding of the issue.
“Centralized, real-time asset monitoring, the technical expertise of the Remote Operations Center and the performance of Aggreko’s network of local service centers combine to offer customers a strong, next-generation solution,” said Harley Thompson, Continuous Improvement Lead, Aggreko North America.