25 Oct 2019

Aggreko Signs Partnership with Service Desk Software Provider

Digital reception upgrade
  • Written By

    Dan Betts

  • Published in



Aggreko has signed with Ivanti to replace their ITSM (IT Service Management) software and switch to a cloud-based system.

This partnership is another advancement in Aggreko’s digital approach and overall efficiency improvements. The global leader in mobile, modular power, heating, cooling and energy services was at the end of its current ITSM software lifecycle, and with the help of collaboration with consultancy firm Acrinax, reached an agreement to implement the new Ivanti Service Manager Software.

The benefits of this partnership mean that Aggreko can now look forward to a far more streamlined process across the organisation. The previous system in place had reached the end of its lifecycle and working with Acrinax and Ivanti throughout the transition of the new tools resulted in a quicker implementation, with improvements in the range of IT tools available to all.

“A service desk is the heart of IT and keeps companies progressing and at Aggreko, we are no different. The system we had in place had served a purpose, but we had outgrown it and as a result, it was becoming a hindrance. We pride ourselves on working at the forefront of technology and digitalisation, so we collaborated with experts in the field to ensure we made the right decision” said Tony Deeb, Service Delivery Manager, ATS

“Acrinax offered us the support we needed, and Ivanti showed us that their new ITSM tool would enable us to work the way we wanted. Throughout planning and implementing we were in close contact with both and that meant we had the insight of experts, which means the end result was that we got the service desk tool that future-proofs us as we continue to push forward with innovative technology and working methods.”

The contract with Ivanti began this year and with data being cloud-based, vastly increases data capability and analytics. Aggreko is a member of the Service Desk Institute, which connects IT service professionals across the world.