Supporting a large-scale Turnaround with evolving requirements during the pandemic
- The Challenge
Supporting a large-scale Turnaround, while adapting to changing customer needs
- The Solution
Demonstrating expertise through practical proof points, ensuring the customer had every question answered and that we could adapt the offering at any time, while remaining competitive
- The Impact
The successful start of the Turnaround during exceptionally challenging times – all with no downtime
Client:Major refining company
Location:Wales
Sectors:Petrochemical and refining
The challenge
Supporting a large-scale Turnaround, while adapting to changing customer needs
Conversations with the customer began back in 2018 for Aggreko to potentially help on a large scale planned Turnaround. They had used us previously for historical jobs including generator enquires, maintenance and other Aggreko Process Services (APS) projects on an ad-hoc basis.
The customer had a planned Turnaround scheduled for 2020 with initial conversations with other competitors alongside Aggreko taking place, however the customer had concerns about Aggreko’s ability to deliver a project of this scale.
Our past success record for Turnaround delivery for the customer was strong but the scale was much smaller. This would need a fresh approach with modern solutions and a real customer buy in.
Aggreko and the customer met with over 20 professionals in one room including, Turnaround managers but also other professionals from previous Daily Maintenance work undertaken – this gave us the chance to demonstrate our capability and overcome any preconceptions with undertaking projects of this scale, we began to work closer and closer with the customer adamant that we could deliver.