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ARM in Action: Keeping Connecticut on Air

ARM in Action: Keeping Connecticut on Air

Client: A nationally known cable sports network

Location: Connecticut, USA

Sectors: Events

The Challenge

Averting a power outage

Aggreko’s Remote Operations Center (ROC) received an emergency low-fuel alarm from an Aggreko generator being used by a nationally known cable sports network. Aggreko Remote Monitoring (ARM) embedded in the generator flagged that the fuel level had dropped to 14% — while the network was covering the annual Pilot Pen Tennis Tournament in Connecticut. In the event of an outage, the entire tournament broadcast team — including the production trucks and camera crew — would be without power. Meaning the entire event production would go offline.

Key Facts

Fuel level when ARM alerted Aggreko 14%
ARM in Action: Keeping Connecticut on Air

The Solution

Monitoring and communicating the issue

The customer needed a solution that would allow them to keep the production online. Through the ROC, Aggreko was able to monitor and communicate the fuel status to the customer. Once the issue was highlighted and properly communicated, the sales representative was able to successfully schedule a fuel drop.

The Impact

Keeping the broadcast running

Aggreko made the fuel drop before the unit shut down. This timely intervention helped the customer avert an outage and keep the broadcast running.

ARM in Action: Keeping Connecticut on Air