The Aggreko Remote Operations Center (ROC) was alerted to a “High Coolant temperature” alarm on a 200 KW generator, located at a plant in Geismar. Following an explosion that had destroyed the site’s electrical stations, any further outages would majorly delay efforts to restart plant operations.

This issue would potentially delay repairs to the damaged area and the expansion plan. To maintain the restart deadline, the customer required immediate technical support to be able to circumvent any additional time or power loss. The unit was providing power for several on-site facilities, including control rooms and administration buildings.